Job prospects Complaints Specialist - Customer Service in the Cape Breton Region

Over the past few years (2021-2023), the labour market was balanced for Other customer and information services representatives in the Cape Breton Region. The number of job openings was about the same as the number of workers available in this occupation.

Source Labour Market Information | Recent Trends Methodology

The employment outlook will be moderate for Other customer and information services representatives (NOC 64409) in the Cape Breton region for the 2024-2026 period.

The following factors contributed to this outlook:

• Employment growth will lead to a moderate number of new positions.
• Several positions will become available due to retirements.
• There are several unemployed workers with recent experience in this occupation.
• High employee turnover in this occupation could lead to additional employment opportunities.

Additional information is available at the provincial level.

Here are some key facts about Other customer and information services representatives in the Cape Breton region:

• Approximately 750 people work in this occupation.
• Other customer and information services representatives mainly work in the following sectors:
  • Management and administrative services (NAICS 55-56): 66%
  • Retail Trade (NAICS 44-45): 13%
  • Wholesale trade (NAICS 41): 6%

Source Labour Market Information | Prospects Methodology