Job prospects Supervisor, Call Centre Agents in the North Shore Region

Over the past few years (2021-2023), the labour market was balanced for Customer and information services supervisors in the North Shore Region. The number of job openings was about the same as the number of workers available in this occupation.

Source Labour Market Information | Recent Trends Methodology

The employment outlook will be moderate for Customer and information services supervisors (NOC 62023) in the North Shore region for the 2024-2026 period.

The following factors contributed to this outlook:

• Employment growth will lead to a moderate number of new positions.
• A moderate number of positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.

Here are some key facts about Customer and information services supervisors in the North Shore region:

• Approximately 50 people worked in this occupation in May 2021.
• Customer and information services supervisors mainly work in the following sectors:
  • Management and administrative services (NAICS 55-56): 70%
  • Local, municipal, regional, aboriginal and other public administration (NAICS 913-919): 30%

Source Labour Market Information | Prospects Methodology