Job prospects Customer Service Operator - Telephone System in Québec

Explore current and future job prospects for people working as a "customer service operator - telephone system" in Québec or across Canada.

Job opportunities in Québec

These outlooks were updated on November 29, 2023.

Prospects over the next 3 years

The employment outlook will be limited for Other customer and information services representatives (NOC 64409) in Quebec for the 2023-2025 period.

The following factors contributed to this outlook:

• Employment growth will lead to a moderate number of new positions.
• Not many positions will become available due to retirements.
• There are several unemployed workers with recent experience in this occupation.

This occupation is evolving in accordance with the emphasis placed on customer service, particularly in retail services.

In order to increase their market share, companies must distinguish themselves by the quality of their customer service.

However, competition from countries with low labour costs in call centres may reduce the need for local workers. The outlook for this occupation could also be diminished by the use of technology to replace certain tasks, such as automated telephone answering services and online information.

Client behaviour has changed over the years. Clients frequently conduct research online, but a certain number of them are still inclined to use in-person tourist information services, which benefits this occupation.

The volume of labour available in this occupation favours experienced workers. However, staff turnover could create additional employment opportunities for inexperienced candidates.

While some factors are leading to a slight increase in employment, they will not be enough to compensate for the effect of other factors influencing the occupation.

Here are some key facts about Other customer and information services representatives in Quebec:

• Approximately 38,500 people work in this occupation.
• Other customer and information services representatives mainly work in the following sectors:
  • Other retail stores (NAICS 44-45, except 445): 15%
  • Management and administrative services (NAICS 55, 56): 12%
  • Finance, insurance, real estate and leasing (NAICS 52, 53): 11%
  • Information and cultural industries (NAICS 51): 8%
  • Wholesale trade (NAICS 41): 7%
• The distribution of full-time and part-time workers in this occupation is:
  • Full-time workers: 79% compared to 82% for all occupations
  • Part-time workers: 21% compared to 18% for all occupations
• 57% of other customer and information services representatives work all year, while 42% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 41 weeks compared to 43 weeks for all occupations.
• Less than 5% of other customer and information services representatives are self-employed compared to an average of 12% for all occupations.
• The gender distribution of people in this occupation is:
  • Men: 38% compared to 52% for all occupations
  • Women: 62% compared to 48% for all occupations
• The educational attainment of workers in this occupation is:
  • no high school diploma: 7% compared to 12% for all occupations
  • high school diploma or equivalent: 28% compared to 19% for all occupations
  • apprenticeship or trades certificate or diploma: 14% compared to 19% for all occupations
  • college certificate or diploma or university certificate below bachelor's: 27% compared to 22% for all occupations
  • bachelor's degree: 15% compared to 17% for all occupations
  • university certificate, degree or diploma above bachelor level: 7% compared to 11% for all occupations

Breakdown by region

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Source Labour Market Information | Prospects Methodology

Labour market conditions over the next 10 years

Explore current and future job prospects for people working as a "customer service operator - telephone system" Other customer and information services representatives (NOC 64409) or across Canada.

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