Job prospects Technical Support Representative in Québec

Explore current and future job prospects for people working as a "technical support representative" in Québec or across Canada.

Job opportunities in Québec

These outlooks were updated on November 29, 2023.

Prospects over the next 3 years

The employment outlook will be good for User support technicians (NOC 22221) in Quebec for the 2023-2025 period.

The following factors contributed to this outlook:

• Employment growth will lead to several new positions.
• A moderate number of positions will become available due to retirements.
• There are a small number of unemployed workers with recent experience in this occupation.

Employment in this occupational group will benefit from the growth in IT services. Several other sectors employ these workers, such as the information, finance and insurance industries, given the prevalence of computer equipment in various workplaces.

Changing work methods in the private and public sectors thanks to digital technologies provide a clear advantage to these workers. The fact that more and more companies are using cloud computing will also create new jobs.

Telework, the underlying support for using remote equipment, the increasing complexity of networks and the growing number of computer applications and communications software are driving the need for this workforce.

While the employment outlook for this occupation is good at the provincial level, it will be moderate in five regions.

Here are some key facts about User support technicians in Quebec:

• Approximately 17,650 people work in this occupation.
• User support technicians mainly work in the following sectors:
  • Computer systems design services (NAICS 5415): 23%
  • Information and cultural industries (NAICS 51): 15%
  • Finance, insurance, real estate and leasing (NAICS 52, 53): 10%
  • Management and administrative services (NAICS 55, 56): 5%
  • Federal government public administration (NAICS 911): 5%
• The distribution of full-time and part-time workers in this occupation is:
  • Full-time workers: 91% compared to 82% for all occupations
  • Part-time workers: 9% compared to 18% for all occupations
• 75% of user support technicians work all year, while 25% work only part of the year, compared to 62% and 38% respectively among all occupations. Those who worked only part of the year did so for an average of 46 weeks compared to 43 weeks for all occupations.
• Less than 5% of user support technicians are self-employed compared to an average of 12% for all occupations.
• The gender distribution of people in this occupation is:
  • Men: 77% compared to 52% for all occupations
  • Women: 23% compared to 48% for all occupations
• The educational attainment of workers in this occupation is:
  • no high school diploma: less than 5% compared to 12% for all occupations
  • high school diploma or equivalent: 16% compared to 19% for all occupations
  • apprenticeship or trades certificate or diploma: 18% compared to 19% for all occupations
  • college certificate or diploma or university certificate below bachelor's: 40% compared to 22% for all occupations
  • bachelor's degree: 16% compared to 17% for all occupations
  • university certificate, degree or diploma above bachelor level: 7% compared to 11% for all occupations

Breakdown by region

Explore job prospects in Québec by economic region.

Source Labour Market Information | Prospects Methodology

Labour market conditions over the next 10 years

Explore current and future job prospects for people working as a "technical support representative" User support technicians (NOC 22221) or across Canada.

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