Competencies Contact Centre Supervisor in the Annapolis Valley Region
Find out what competencies you typically need to work as a contact centre supervisor in Canada. These skills are applicable to all Customer and information services supervisors (NOC 62023).
Skills Help - Skills
Proficiency or complexity level | |
---|---|
Time Management | 4 - High Level |
Management of Personnel Resources | 4 - High Level |
Management of Material Resources | 4 - High Level |
Persuading | 4 - High Level |
Coordinating | 3 - Moderate Level |
Instructing | 3 - Moderate Level |
Monitoring | 3 - Moderate Level |
Reading Comprehension | 3 - Moderate Level |
Oral Communication: Oral Comprehension | 3 - Moderate Level |
Oral Communication: Oral Expression | 3 - Moderate Level |
Personal Attributes Help - Personal Attributes
Importance | |
---|---|
Active Learning | 4 - Highly important |
Innovativeness | 4 - Highly important |
Service Orientation | 4 - Highly important |
Social Orientation | 4 - Highly important |
Stress Tolerance | 4 - Highly important |
Independence | 4 - Highly important |
Leadership | 4 - Highly important |
Concern for Others | 4 - Highly important |
Collaboration | 4 - Highly important |
Adaptability | 4 - Highly important |
Interest Help - Interest
Enterprising
Help - Enterprising jobs
Conventional
Help - Conventional jobs
Social
Help - Social jobs
Knowledge Help - Knowledge
Knowledge level | |
---|---|
Client Service | 3 - Advanced Level |
Hospitality | 3 - Advanced Level |
Performance Measurement | 2 - Intermediate Level |
Business Management | 2 - Intermediate Level |
Clerical | 2 - Intermediate Level |
Human Resources and Labour relations | 2 - Intermediate Level |
Languages | 2 - Intermediate Level |
Mathematics | 2 - Intermediate Level |
Humanities | 1 - Basic Level |
Economics | 1 - Basic Level |
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