I received an email stating that my user account has been deactivated. What can I do?
Your user account might have been deactivated due to inactivity if it has been more than a year since your last login.
To reactivate your account, follow these steps:
- Go to Job Bank for Employers or Job Bank for Job Seekers and click on "Forgot my password". Note: If you are a job seeker, you will have to enter your email address first.
- Enter your email. Click on "Continue".
- Enter the confirmation code sent to your email. Click on "Continue".
- Answer your security question. If you don’t remember the answer to your security question, click on "Get a different question".
- Enter your new password twice and click on "Reset my password".
- Click on "Please sign in".
- Log in using your email address and your new password.
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