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front desk agent

Posted on February 26, 2025 by Employer details Hampton Inn by Hilton London

Job details

Requirements: Must be available every weekend and all holidays Working overnights (11pm-7am or 5pm-2am) Working alone in the hotel Open availability (We are open 24 hours a day) *DUTIES AND RESPONSIBILITIES:* * Standing for an entire shift with a checklist that must be completed each day. * Respond to all guest inquires and requests in a timely, friendly and efficient manner. * Setup meeting room by moving tables and chairs. Clean the room once meetings are complete. * Create keys and key packets for arrivals. * Test and record pool levels every 4 hours * Stock front desk and suite shop supplies when needed * Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, inquiring about guest satisfaction during stay, housekeeping inspecting room if cash/debit payment, accepting and recording various forms of payment. * Check front desk email and respond/forward accordingly frequently * Field guest complaints, independently negotiate resolve solutions for guest satisfaction. * Keep front desk area, suite shop and lobby clean, sanitized and presentable for hotel guests at all times. * Ability to handle a multi line switch board by placing guests on hold and * Responsible for creating, cancelling and modifying reservation requests. * Complete in full and accurate front desk checklist. This includes cleaning the coffee station, helping in breakfast, taking out garbage, folding rags for housekeeping, cleaning the lobby and public washrooms. * Deliver items to guest rooms when required. * Responsible for counting cash drawer at beginning and end of shift, maintaining cash drawer contents, balancing of shift and making change for guests. * Multitask and maintain a professional manner in stressful situations. * Must maintain a positive and upbeat personality and courteous attitude with co-workers and guests. * Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are being met. This is a *permanent part time position* with hours ranging from 16-32 per week. Must be able to work independently and with a team in a fast paced environment as we are a busy hotel. Must be available all weekends. DO NOT reach out to the hotel directly, please apply via Indeed. Job Types: Part-time, Permanent Pay: $17.20-$18.00 per hour Benefits: * Dental care * Discounted or free food * Extended health care * On-site parking Work Location: In person Expected start date: 2025-03-11