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guest service agent
Title posted on indeed.com - Part Time Guest Service Agent
Posted on March 03, 2025 by Employer details Holiday Inn & Suites London
Job details
An exciting opportunity to join the front office team at one of the busiest and best-loved hotels in London! Reporting to the Guest Services Manager, the Holiday Inn & Suites, London is recruiting for an organized, professional and outgoing individual to join us as a Front Desk Agent. Hotel Front Desk experience preferred. Some customer service experience required. Availability to work varied shifts is a must (Mornings, Afternoons, Evenings, Nights, Weekends and Holidays). *Job Duties:* * Provide exceptional customer service by going the extra mile for our guests * Answer main phone line and transfer calls to the appropriate department * Typical concierge duties such as giving directions * Check guests in/out of hotel * Convert reservations via phone and email * Accurate billing of individual accounts * Respond to guest inquiries and requests, with diligent follow up procedures * Handle escalated guest issues * Enroll new members into the IHG Reward club loyalty program * Cash handling * Other duties as assigned *Job Requirements:* * Front-facing customer service experience required * Post secondary education in Tourism/Hospitality programs or equivalent hospitality experience an asset, but not required * Excellent customer service skills and manner * Strong communication and interpersonal skills * Ability to handle challenging situations with tact and diplomacy * Able to work supervised or unsupervised * Team player * Knowledge of Opera PMS is prefered * Availability to work varied shifts is a must (Mornings, Afternoons, Evenings, Nights, Weekends and Holidays) _Holiday Inn & Suites London complies with the recruitment-related accommodations for disabilities._ Job Types: Part Time, Permanent Schedule: * 8 hour shift * Day shift * Holidays * Monday to Friday * Night shift * Weekends Experience: * customer service: 1 year (preferred) Work remotely: * No Job Types: Full-time, Part-time, Permanent Pay: From $17.20 per hour Benefits: * Flexible schedule Schedule: * 8 hour shift Experience: * Hotel Guest Service: 1 year (required) Work Location: In person- LocationLondon, ON
- Workplace information On site
- Salary$17.20HOUR hourly
- Terms of employment Permanent employmentPart time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9659095569
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