guest service agent
Title posted on indeed.com -
Part Time Guest Service Agent
Posted on
March 03, 2025
by
Employer details
Holiday Inn & Suites London
Job details
An exciting opportunity to join the front office team at one of the busiest and best-loved hotels in London! Reporting to the Guest Services Manager, the Holiday Inn & Suites, London is recruiting for an organized, professional and outgoing individual to join us as a Front Desk Agent. Hotel Front Desk experience preferred. Some customer service experience required. Availability to work varied shifts is a must (Mornings, Afternoons, Evenings, Nights, Weekends and Holidays).
*Job Duties:*
* Provide exceptional customer service by going the extra mile for our guests
* Answer main phone line and transfer calls to the appropriate department
* Typical concierge duties such as giving directions
* Check guests in/out of hotel
* Convert reservations via phone and email
* Accurate billing of individual accounts
* Respond to guest inquiries and requests, with diligent follow up procedures
* Handle escalated guest issues
* Enroll new members into the IHG Reward club loyalty program
* Cash handling
* Other duties as assigned
*Job Requirements:*
* Front-facing customer service experience required
* Post secondary education in Tourism/Hospitality programs or equivalent hospitality experience an asset, but not required
* Excellent customer service skills and manner
* Strong communication and interpersonal skills
* Ability to handle challenging situations with tact and diplomacy
* Able to work supervised or unsupervised
* Team player
* Knowledge of Opera PMS is prefered
* Availability to work varied shifts is a must (Mornings, Afternoons, Evenings, Nights, Weekends and Holidays)
_Holiday Inn & Suites London complies with the recruitment-related accommodations for disabilities._
Job Types: Part Time, Permanent
Schedule:
* 8 hour shift
* Day shift
* Holidays
* Monday to Friday
* Night shift
* Weekends
Experience:
* customer service: 1 year (preferred)
Work remotely:
* No
Job Types: Full-time, Part-time, Permanent
Pay: From $17.20 per hour
Benefits:
* Flexible schedule
Schedule:
* 8 hour shift
Experience:
* Hotel Guest Service: 1 year (required)
Work Location: In person
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LocationLondon, ON
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Workplace information
On site
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Salary$17.20HOUR hourly
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Terms of employment
Permanent employmentPart time
-
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9659095569
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