guest service representative
Posted on
March 04, 2025
by
Employer details
Quality Hotel Burlington
Job details
Job description
The Quality Hotel Burlington is looking for a part time professional, energetic, guest centric, friendly individual who loves interacting with people! If you have those personality traits and have customer service experience, consider this position as a suitable role for you. Hours of work will be varied. Please read the job duties and expectations below. Additional hours are available to the right candidate in other departments!
*Guest Service*
Checks guests into and out of the hotel in an accurate, speedy, and courteous manner
Efficiently handles all payments received
Balances/verifies all monetary transactions in the appropriate accounts
Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained
Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues
Offers guests assistance whenever possible
Responsible for resolving escalated customer relations issues
Answers inquiries pertaining to hotel policies and services
Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel?s services and accommodations
Responsible for positively representing and promoting the property
Ensures systems and procedures are in place and followed for guest safety and security
*Other Duties as Assigned*
Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies
Properly compiles, completes, and distributes reports to all management and relevant staff
Reports any maintenance, security, or safety issues to the appropriate staff
Requirements
Positive attitude and excellent communication skills
Previous hotel/resort front desk experience preferred
1-3 years of guest service/customer service required
Job Types: Part-time, Permanent
Salary: From $17.50 per hour
View public job page
Job Types: Part-time, Permanent
Pay: $17.50 per hour
Flexible language requirement:
* French not required
Schedule:
* 8 hour shift
Work Location: In person
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LocationBurlington, ON
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Workplace information
On site
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Salary$17.50HOUR hourly
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Terms of employment
Permanent employmentPart time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9660499611
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