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guest service representative
Posted on March 04, 2025 by Employer details Quality Hotel Burlington
Job details
Job description The Quality Hotel Burlington is looking for a part time professional, energetic, guest centric, friendly individual who loves interacting with people! If you have those personality traits and have customer service experience, consider this position as a suitable role for you. Hours of work will be varied. Please read the job duties and expectations below. Additional hours are available to the right candidate in other departments! *Guest Service* Checks guests into and out of the hotel in an accurate, speedy, and courteous manner Efficiently handles all payments received Balances/verifies all monetary transactions in the appropriate accounts Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues Offers guests assistance whenever possible Responsible for resolving escalated customer relations issues Answers inquiries pertaining to hotel policies and services Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel?s services and accommodations Responsible for positively representing and promoting the property Ensures systems and procedures are in place and followed for guest safety and security *Other Duties as Assigned* Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies Properly compiles, completes, and distributes reports to all management and relevant staff Reports any maintenance, security, or safety issues to the appropriate staff Requirements Positive attitude and excellent communication skills Previous hotel/resort front desk experience preferred 1-3 years of guest service/customer service required Job Types: Part-time, Permanent Salary: From $17.50 per hour View public job page Job Types: Part-time, Permanent Pay: $17.50 per hour Flexible language requirement: * French not required Schedule: * 8 hour shift Work Location: In person- LocationBurlington, ON
- Workplace information On site
- Salary$17.50HOUR hourly
- Terms of employment Permanent employmentPart time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9660499611
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