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front desk agent
Posted on March 13, 2025 by Employer details Knights Beach Resort
Job details
*Job Summary ? * Do you love helping people and camping as much as we do? Knights Beach Resort is looking for new team members to join our customer-focused, outdoor hospitality team. At Knights Beach Resort we provide exceptional service to our campers and our team members. We believe in our team and are dedicated to helping you reach your professional development goals this summer. Our Campers vacation with us because they appreciate our attention to detail, our commitment to doing what we can to make their visit extraordinary, and the fun and teamwork they see from us daily. Some of the details about our work include: ? *Location *? 2190 Lakeshore Rd, Dunnville Ontario ? *Contract Length* ? May 5 - September 1, 2025 ? *Work Week *- 5 days a week, including weekends and holidays ? *Shift* - 8:00 am - 4:00 pm or 1:00 pm to 9:00 (11pm Friday, Saturday, long weekend Sunday only) ? *Wage* - $18.25 per hour ? *Bonuses Available* *Responsibilities and Duties ? * This position is integral to ensuring an exceptional guest experience before, during and after their stay. As a member of the team, you will be asked to: · Answer the phone o Answering guest questions o Making reservations o Transferring calls to different departments and senior staff - Responding to Emails o Reply to customer inquiries via email · Welcome Campers in the Office/Store o Providing a welcoming environment for all campers and staff o Checking-in reservations o Answering camper questions o Troubleshooting common camper issues (scripting and training provided) o Assisting campers in less common issue resolution o Collecting payments from campers o Ensuring all essential paperwork has been completed by campers o Assisting with reports and data analysis o Restocking supplies o Other tasks based on your professional development goals · General Store Operations o Assist campers with store purchases o Cash and Point-of-Sale (POS) payment handling o Stocking shelves, pricing items for sale o Merchandising products to increase sales o Cleaning shelving, counters, floors, walls, windows, etc. o Balancing payments and tills at the end of your shift · Other Duties as assigned o Assisting other departments (i.e. delivering wood, washroom cleaning, etc.) o Running reports o Other duties to be assigned to you upon management request *Qualifications and Skills:* · Aged 14 years or older · Able to initiate conversation · Basic money handling skills (count coins, count bills, use a debit machine) · Comfortable using technology and software such as Word, Excel, Email, online databases, etc. · Ability to adapt and think quickly · Ability to work as part of a team · You are: reliable, detail-oriented, a problem solver, organized, confident, dependable, friendly, customer-focused, and energetic · Excellent communication skills · Lifelong learner · Retail experience (preferred) · Experience driving golf carts, side-by-side utility vehicles, etc. (preferred) · Standard First Aid (preferred) *Perks and Benefits:* · Free use of facilities when not working · End of season bonus · Free uniform shirt Job Type: Full-time Pay: From $18.25 per hour Additional pay: * Bonus pay Flexible language requirement: * French not required Schedule: * 8 hour shift * Day shift * Evening shift * Morning shift * Weekends as needed Experience: * Customer service: 1 year (preferred) Work Location: In person Application deadline: 2025-01-31 Expected start date: 2025-05-05- LocationDunnville, ON
- Workplace information On site
- Salary$18.25HOUR hourly
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9671898417
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